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Delivery Section 7 Distance Selling Regulations These regulations tend to cover contracts made between institutions and students. Prior information You have to provide a variety of information to the customer prior to entering into any contract, including: n a description of the main characteristics of the goods or services n the arrangements for payment, delivery or performance n the existence of a seven working day cancellation period. Once a customer places an order, you have to provide your customer with written confirmation (e-mail is sufficient) of the information you have previously provided to them, otherwise you will not be able to enforce the distance selling contract. At the same time, further information must be provided including details of the customer's right to cancel the contract. If your customer withdraws from the contract in the 7 day cancellation period, you have to treat the contract as though it never existed. You also have to return all sums paid to you by the customer (including delivery fees and taxes). However, the cancellation period does not apply to all contracts. In particular, cancellation will not be possible after you have commenced work (with the customer's consent), if you explicitly stated this would be the case prior to the contract being formed The start of the cancellation period varies depending on whether, and when, the prior information has been confirmed in writing/email. This means that while there is a statutory requirement to provide a 7 working day cancellation period from the day after the goods are received/the contract for services is concluded, this may effectively extend to 3 months and 7 working days. This highlights the importance of providing the written confirmation of prior information promptly on completion of the contract. You also need to make sure that any website you do set up is easily accessible and user-friendly, including disabled-friendly. 37

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