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TPR-2015

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THE PARLIAMENTARY REVIEW Highlighting best practice 30 | HRJ GOULD H RJ Gould Ltd began life in 1949, when the first generation of the Gould family set up a business supplying the Public House of Birmingham with logs for heating. Having been involved in the timber and now also the arboricultural industry for 65 years, HRJ Gould has not lost sight of its roots, and still operates a log round that supplies a loyal customer base, some of whom are second and third generations of the families that we supplied back in 1949. Personal, professional and accredited service The company prides itself on offering both a personal and a professional service that takes into consideration each individual customer's requirements. But in today's competitive market this is not enough, and therefore another key factor has come into play – accreditation, both in terms of the company and of each individual employee. HRJ Gould is currently independently certified for its health and safety and work practices by Achilles Verify, CHAS and ContractorPlus. Its involvement in these schemes has advanced both the company's operations and its safe systems. Due to the successful validation of the company by these schemes and the direct benefit received from it, further research is now being undertaken to find what additional accreditation would be most beneficial to the company and its customer base. At an operational level, accreditation of staff is extremely important. All staff are fully experienced, trained and qualified to undertake their duties. With over 30 employees, the company is constantly assessing employees' training needs. This proactive approach not only ensures it complies with all health and safety and environmental legislation but also contributes hugely to providing 100% customer satisfaction. HRJ Gould » Family-run business established in 1949 » Over 30 employees » Based in Staffordshire with contracts nationwide » Aims to achieve 100% customer satisfaction HRJ Gould has been supplying its loyal customer base since 1949 ABOUT HRJ GOULD

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